General Terms and Conditions (GTC)

SwissVida GmbH – Apartments

Last updated: September 30, 2026

1. Scope and Applicability

These General Terms and Conditions (“GTC”) apply to all bookings, stays and services provided by SwissVida GmbH, Switzerland (“SwissVida”), regardless of whether the booking is made via the SwissVida website, email, direct contract, or third-party platforms (e.g. Airbnb, Booking.com). By completing a booking, the guest confirms that they have read, understood and accepted these GTC.

2. Nature of the Accommodation

SwissVida provides fully furnished business apartments for temporary accommodation only. The accommodation is not intended for permanent residence and does not constitute a residential tenancy agreement within the meaning of Articles 253 et seq. of the Swiss Code of Obligations (OR). Registration of the apartment as a primary residence is not permitted.

3. Contract Formation

A binding accommodation agreement is concluded when SwissVida confirms a booking in writing (including email or automated booking confirmation).

The following order of precedence applies:

1. Booking confirmation or individual agreement
2. These GTC
3. Detailed Guest Terms / House Rules (by reference)

4. Use of the Apartment

The apartment may be used exclusively for residential living purposes during the agreed stay.

The following are not permitted:

• Parties, events or gatherings
• Commercial activities
• Subletting or transfer to third parties
• Use by persons not registered in the booking

SwissVida reserves the right to terminate the stay immediately in case of misuse.

5. Occupancy and Guests

The maximum number of occupants per apartment is defined in the booking confirmation and must not be exceeded. Only registered guests are permitted to stay overnight. Overnight stays by additional persons require prior written approval by SwissVida.

6. Check-in and Check-out

• Check-in: from the time stated in the booking confirmation
• Check-out: by the time stated in the booking confirmation

Late check-outs may result in additional charges or loss of the security deposit (if applicable), as they may disrupt cleaning and subsequent arrivals.

7. Prices and Payment

Prices

All prices are stated in CHF unless otherwise specified and typically include:

• Furnished apartment
• Utilities
• Internet
• Parking (if indicated)

Payment terms

For stays of fewer than 30 nights, payment is due in full before arrival, normally by credit card or another approved online payment method.

For stays of 30 nights or more, payment is normally made by bank transfer against invoice. Guests may choose between:

• Full payment in advance: The total amount for the agreed stay must be received before arrival, by the specified payment deadline. No security deposit is required.
• Monthly instalments: Payment is made monthly in advance, and a security deposit is required. The first instalment and security deposit must be received before check-in, by the specified payment deadline. Each subsequent instalment must be received in full at least 14 calendar days before the start of the corresponding monthly billing period.

The selected payment option, billing periods, payment deadlines and, where applicable, the security deposit amount and conditions are specified in the booking confirmation or individual agreement.

Any different payment arrangements expressly agreed in writing or specified in the confirmed booking through a third-party platform take precedence.

8. Security Deposit

For stays of 30 nights or more, a security deposit is required when payment is made in monthly instalments. No security deposit is required when the full stay is paid in advance. For shorter stays, SwissVida may request a security deposit prior to arrival. Where applicable, the deposit amount, payment deadline and conditions, including its return, are specified in the booking confirmation or individual agreement.

The deposit serves to cover:

• Damages
• Missing items
• Excessive cleaning
• Violations of house rules

If no deposit is requested, SwissVida’s right to claim damages remains unaffected.

9. Cancellation and No-Show

Cancellation conditions are defined in the booking confirmation or the booking platform used. In the event of a no-show or early departure, no refund is granted unless expressly agreed otherwise.

10. Mandatory Cleaning for Longer Stays

For stays exceeding 30 nights, professional interim cleaning every two weeks is mandatory. The cost and scope of cleaning are defined in the booking confirmation or Guest Terms.

Additional cleaning may be charged if the apartment is left in an excessively unclean condition.

11. House Rules and Guest Terms

All guests must comply with the Detailed Guest Terms and House Rules, which form an integral part of the accommodation agreement. These include, in particular:

• Smoking ban
• Quiet hours
• Waste disposal
• Use of common areas
• Care of furniture and equipment

The Guest Terms are provided via the booking platforms or via link prior to arrival.

12. Smoking, Noise and Conduct

Smoking is strictly prohibited inside the apartment and the building. Violations may result in:

• Immediate termination of the stay
• Additional cleaning charges
• Claims for damages and loss of income

Guests must respect quiet hours and other occupants of the building.

13. Pets

Dogs are permitted only with prior approval and subject to compliance with the Guest Terms.

Cats are not permitted.

Guests are fully liable for any damage or additional cleaning caused by pets.

14. Damage, Liability and Duty of Care

Guests are obliged to treat the apartment, furniture and equipment with care. Any damage must be reported immediately. Guests are liable for all damage caused by themselves or accompanying persons. SwissVida excludes liability to the extent permitted by law, in particular for:

• Loss or theft of personal belongings
• Indirect or consequential damages

Liability for intent and gross negligence remains unaffected.

15. Data Protection and Guest Registration

SwissVida processes personal data in accordance with applicable Swiss data protection law. Guests acknowledge that SwissVida is legally required to register guest details with local authorities (e.g. Canton of Zurich). For this purpose, guests may be required to complete an online check-in and provide personal information, including identification details, prior to arrival. Failure to provide the required information may result in delayed access to the apartment or, in justified cases, cancellation of the booking without refund.

Further information is provided in the Privacy Policy and the Detailed Guest Terms.

16. Termination by SwissVida

SwissVida may terminate the accommodation agreement with immediate effect in case of:

• Severe or repeated violations of these GTC
• Breach of House Rules
• Illegal activities
• False information provided during booking

In such cases, no refund will be granted.

17. Applicable Law and Jurisdiction

These GTC are governed by Swiss law. The exclusive place of jurisdiction is the location of the apartment, unless mandatory law provides otherwise.

18. Severability Clause

If any provision of these GTC is held to be invalid or unenforceable, the remaining provisions remain fully effective.